By Elaine Guthrie


The health care system is complicated and difficult to navigate. There is so much information to know and processes to carry out. Patients who receive care and also caretakers of patients might feel confused or overwhelmed by it all. These people should seek the support and services offered by a patient advocate. This refers to a professional who work with patients as their representative. They offer a wide variety of services.

Ill or well, health management can be overwhelming. When something goes wrong it might be difficult for one to have his or her voice heard by doctors and other health care professionals. Providers and administrators may not intend to make things more complicated and difficult for their patients, but sometimes this happens in this field. The complexities of the health care industry do not always lend to time for understanding and compassion.

Advocates can be of aid. They are available to guide clients through the processes while being sensitive and caring to their needs and desires. He or she will focus on patient needs and help with resolving concerns about care needed and quality of care. They can also help ensure that patients are heard by the doctors and have a part in making important decisions.

Professional advocates often work at hospitals, or for non-profit or for-profit organizations. Some even have independent businesses. It is essential that patients do their research to find the best available in this area. Advocates work in all parts of the world, including Sydney, AU. If possible, patients should check ratings and reviews, as well as available services offered by advocates.

Most of these advocate services are not covered by insurance companies or plans. Therefore, patients are expected to pay out of pocket for this help. Costs will vary based on many factors, such as services offered, expertise and background of the advocate, and location. Search to find what is available at your price point.

These professionals offer many services to clients. Many of them focus on confidentiality, privacy matters, patient rights, support and education of patients, informed consent, building awareness, patient representation, and survivors and their caretakers. Basically, it is their goal to give a voice to caretakers, patients and survivors. They can serve as allies when it comes to handling business in the health care system.

Patients should stand up for what is right, especially when it involves their health and well-being. It is essential that caretakers or patients, and patients themselves, speak up if something is wrong or does not feel right. People often voice concerns or file complaints when they receive poor service at a store or restaurant and should do the same when it happens with their medical care.

While advocates can be support in these cases, they can otherwise help patients. They might go to the doctor with them, offer clarification on procedures or diagnoses, help fill out or manage paperwork, consult with a physician about patient questions or concerns, and more. These advocates may have different areas they work in or specialties. Patients need to find one that offers the support and services they want and need.




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